Your Trusted CX Partner
Helping the fastest growing brands implement and scale personalized customer support.
Who we serve
- Fintech
- eCommerce
- Travel & Hospitality
- Sharing Economy
- Health & Wellness
- Startups
We reimagined how an outsourced contact center partner could look.
Built by industry experts, we operate like an internal, brand-led support team, not a generic vendor. We care about your business and customers as much as you do. Trust and transparency, coupled with people who are passionate about helping others, is the core of our business.
Why Cxstomer?
- LOW ATTRITION
Our philosophy around treating people with respect yields insanely low turnover.
- FLEXIBILITY
Ability to flex your team up and down with volumes. Month-to-month agreements.
- ON BRAND
Understanding and mirroring the unique voice of each brand, speaking your language.
How we partner
From assistance with your seasonal ramp to a complete overhaul of your CX Operation.
- End-to-End CX Partner
Acting as your HQ2, Cxstomer builds, scales and improves your customer care team with dedicated agents at half the cost.
- Seasonal Support
Ebbs and flows of volume can be a bear to manage. We are able to ramp a team of quality agents within 48-72 hours.
- Tech Modernization
Outdated or disjointed systems creating inefficiencies for your support team? We are agnostic and experienced to help assess.
- Retention
Win-back methodologies built around discovery and education to retain up to 30% of customers attempting to cancel.
- Backlog
Get back to inbox zero within weeks without wearing down your internal team or sacrificing on quality or brand voice.
- Fractional CXM
Why pay for a full time CX Director when we can build, manage and optimize your team at a fraction of the cost?