Helping the fastest growing brands implement and scale personalized customer support.
Fintech
eCommerce
Travel & Hospitality
Sharing Economy
Health & Wellness
Startups
Built by industry experts who reimagined what an outsourced contact center partner could look like when operating like an internal, brand-led support team.
We care about your business and customers as much as you do. Trust and transparency coupled with people who are passionate about helping others is the core of our business.
Our philosophy around treating people with respect yields insanely low turnover.
Ability to flex your team up and down with volumes. Month-to-month agreements.
Understanding and mirroring the unique voice of each brand, speaking your language.
From assistance with your seasonal ramp to a complete overhaul of your CX Operation.
Acting as your HQ2, Cxstomer builds, scales and improves your customer care team with dedicated agents at half the cost.
Ebbs and flows of volume can be a bear to manage. We are able to ramp a team of quality agents within 48-72 hours.
Outdated or disjointed systems creating inefficiencies for your support team? We are agnostic and experienced to help assess.
Win-back methodologies built around discovery and education to retain up to 30% of customers attempting to cancel.
Get back to inbox zero within weeks without wearing down your internal team or sacrificing on quality or brand voice.
Why pay for a full time CX Director when we can build, manage and optimize your team at a fraction of the cost?
